Apartment: Premise leased by the Customer under the
Agreement between the Customer and the Company
Price: Price for the Service, specified in
Arrival Day: The date specified in Booking confirmation
on which Service shall be commenced
Departure Day: The date specified in Booking confirmation on which
Service shall be terminated
Customer: Natural person, legal person, organizational unit with
no legal personality, which makes the Booking and is a party to the Agreement.
The person, who accompanies the Customer and
is entitled to stay in the Apartments upon the
Agreement, shall be deemed as the Customer as well.
Booking confirmation: Confirmation of the conclusion of the Agreement
between the Company and the Customer consisting of at least: indication of the
Apartment, number of guests entitled to stay in the Apartment, Arrival Day, Departure
Day, the Price and this Regulations or website link consisting of the
Regulations: This document
Booking: Customer’s declaration of will made to the
Company in electronic, verbal or written form, stipulating intention of concluding
the Agreement, consisting of at least: Apartment, Arrival Day, Departure Day,
number of guests.
Website: Website administered and owned by the
Company, which is accessible via internet address www.ermine-suites.com
AL APARTMENTS SPÓŁKA Z
OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą
w Krakowie, 30-518, ul. Rynek
Podgórski 8/3, Numer KRS 0000642673, NIP 6793135240, REGON 365676370
Agreement: Lease agreement concluded between the Company and the Customer
under the conditions indicated in Booking confirmation
lease of the Apartment.
2. THE OBJECT OF THE REGULATIONS
2.1. Regulations determines the rules of providing
services, liability rules, rights and obligations of the Customer and the
Company towards each other.
2.2. Regulations are an integral part of the Agreement
between the Customer and the Company.
2.3. By conclusion of the Agreement, the Customer
confirms that he acknowledged the Regulations and obliges himself to observe
2.4. Regulations is available on the Company’s website
3. BOOKING OF THE APARTMENT AND CONCLUSION OF THE AGREEMENT
3.1. The Customer is entitled to book the Apartment:
3.1.1. via Company’s Website;
3.1.2. via website, which Company has concluded
co-operation agreement with;
3.1.3. via telephone +48 533 563 000 or via e-mail :
[email protected] at the
3.2. The Agreement shall be deemed as concluded upon
the dispatch of the Booking confirmation to the Customer by e-mail or SMS to
the e-mail or telephone number indicated by the Customer in the Booking.
3.3. Content and scope of the Agreement as well as the
rights and obligations of the Company and the Customer are stipulated in the
3.4. In case of any doubts regarding the content of
the Agreement, in particular information specified in Booking confirmation, the
Customer is obliged without delay, but not later than:
3.4.1. within 2 hours from receiving the Booking
confirmation – if Booking is made later than 3 days before Arrival Day,
3.4.2. within 24 hours from receiving the Booking
confirmation – if Booking is made at least 3 days before Arrival Day , to
notify the Company about doubts or misconceptions steamed from the
Agreement due to Customer’s judgement. If no notification
is received, Agreement shall be deemed concluded under terms and conditions
specified in Booking confirmation. Regardless of the fact whether Customer
arrives to the Apartment on Arrival Day or uses the Service, the Company is
entitled to charge the Price for the entire Service, meaning: the entire period
of the Booking.
3.5. The Company is obliged to perform the Agreement
and obligations indicated in Booking confirmation and is liable for
non-perfomance or misperformance of these obligations. In case of granting the
Customer any reductions, bonuses, additional benefits or services that are not
mentioned in the Booking confirmation but are the subject matter of the
Company’s offer, Company shall not bear responsibility for non-performance or
misperformance of such services, unless non-performance or misperformance of
these services shall be a violation of the legal regulations which are in force.
4. CHECK IN, HOTEL DAY AND CHECK OUT
4.1. The Customer is entitled to arrive in the
Apartment on Arrival Day between 15:00 and 11:00 next day. Nonappearance of the
Customer on the Arrival Day till 11:00 next day at location indicated in
Booking confirmation without prior notification made to the Company via
telephone call, e-mail or SMS about possible late arrival, shall be understand
as Customer’s resignation of the right to perform the Service for the entire
period of the Booking and in such situation, the Company is entitled to
indicate the Apartment as free for booking for other people. Notwithstanding
the foregoing, Customer is obliged to pay full Price indicated in Booking
4.2. Upon the arrival to the place, the Customer is
obliged to present a valid identity document with a picture confirming
Customer’s identity, sign the registration card, pay the Price for the stay and
extra charge for additional services ordered upon the Booking. In the event of
non-performance of any of the aforementioned obligations, Company reserves the
right to submit a verbal call for performance of such obligation and if
Customer fails to execute that obligation, Company reserves the right to
renounce the Agreement on the grounds of Article 4921 of polish Civil Code. If
the Company decides to exercise a right to renouncement of the Agreement, any
amount of the money that has been paid or secured on Customer’s credit or debit
card shall be charged and shall be put towards the compensation due to Company
for Customer’s non-performance or
misperformance of the Agreement, which is equivalent to the Price indicated in
the Booking confirmation.
4.3. Company may request Security deposit for potential damages for any
damage made by the Customer in the Apartment ( including equipment). Security
deposit is paid in the form of cash or credit card.
4.4. Security deposit shall be returned to the Customer after his stay
in the Apartment and after the inspection of the Apartment, provided that the
Customer has not done any damage to the Apartment. Appendix 1 hereto indicates
prices for damages of exemplary equipment of the Apartment.
4.5. Security deposit also constitutes a guarantee of a proper
performance of the Agreement and Company is entitled to make deductions from
security deposit for fees specified in paragraph 4.10. The Customer, who has
voluntarily disclosed his credit or debit card details upon the Booking gives
consent to charge his account for every fees or receivables due to the Company,
within the scope of the authorization performed in accordance with banking law.
4.6. Under the Agreement, Customer is entitled to stay in Apartment from
15:00 of the Arrival Day to 11:00 of the Departure Day.
4.7. In the case of the appearance of more people, than is indicated in
the Booking, provided in the Apartment there are additional accommodation
places, the Company is entitled to give permission to increase number of
guests, provided that additional fee will be paid in accordance with Price list
published on Website.
4.8. Customer obligations with accordance to the check-out of the
4.8.1. To 11:00 of Departure Day Customer is obliged to:
18.104.22.168. reinstate the Apartment to it’s original state and condition,
22.214.171.124. inform the Company about willing to prolong the reservation. If
availability allows , Company can agree and
Client will pay extra night according to the price list.
4.9. In the case of not leaving the Apartment
till the time indicated in paragraph 4.8.1 the Company has right, after
informing the Customer in advance to pack Customer belongings and remove to
5. LIABILITY AND OTHER OBLIGATIONS
5.1. The Company shall not be held liable for movables left in the
Apartment. Each Apartment is equipped with safety box. It’s recommended to keep
valuable staff in safety box.
5.2. Movables left in the Apartment may be collected within 6 months of
the Departure Day. After the expiry of the aforementioned period Customer authorizes
Company to dispose of movables. Notwithstanding the foregoing, the previous
regulations shall not be applicable to groceries, which are utilized upon
Apartments’ cleaning due to sanitary standards.
5.3. Customer is not entitled to transfer any rights and obligations
resulting from the Agreement to a third party. The Company is entitled to transfer
rights and obligations from the Agreement to a third party, but in that case
the Company bears joint and several liability for proper performance of the
5.4. The Customer is not entitled to:
5.4.1. smoke cigarettes or use any other intoxicants in the Apartment;
5.4.2. lit candles in the Apartment
5.4.3. have any visitors or third parties that are not indicated in
Booking between 22:00 and 8:00;
5.4.4. disturb the silence at night between 22:00 and 6:00.
5.5. If the administrator of the building, where Apartment is located,
publishes a Statute or any other regulations, the Customer is obliged to obey
5.6. In the case of improper performance of the Agreement by the
Customer, in particular when the Customer has not paid any of the receivables
due to the Company, the Company is entitled to not accept subsequent Booking
and has a right to reject an offer of concluding subsequent Agreement with the Customer.
If the Company acknowledges the fact of the improper performance of the
previous Agreement concluded with this Customer on the Arrival Day, Company has
a right to renounce the Agreement providing that Company will return the
advance payment made by this Customer.
5.7. Due to fire regulation it is forbidden to use any devices using
electric energy or gas which are not the equipment of the Apartment such as
heaters, radiator, gas cooker and which may cause the fire risk. It is
forbidden to bring to the Apartment any flammable materials, explosives, and
any other materials which may give off an unpleasant smell.
5.8. Every time the Customer is leaving the Apartment, the Customer is
obliges to check if the Apartment is properly closed. It is forbidden to remove
any movables or equipment of the Apartment (e.g. towels, blankets, pillows or
any other devices). The Customer is obliged to take care of the Apartment, to switch
off the lights, to close the windows and turn off the water.
5.9. The Customer gives his consent to process personal data for the
check-in and check-out purposes as well as to put his data in the Company’s
base due to the personal data protection Act of 25.05.2018. The Customer
reserves the right to change or access to his data.
5.10. The Customer gives his consent to issue VAT invoices without his
5.11. The Customer is obliged to notify any defects in the Apartment
immediately after its disclosure. If not
reported, The Customer bear liability for any defects or damages of the
Apartment as well as its equipment or any movables in the Apartment.
5.12 The Customer is obligated to use all equipment according to
5.13. The Customer is entitled to receive any additional services
indicated in the Price List, posted on the Website.
5.14. The Customer obliges himself to use the Apartment only for housing
purposes and is not entitled to payable or free o charge sublease the Apartment
to the third parties.
5.15. Without prior written consent of the
Company, any pictures of videos made in the Apartment, on which the equipment
of the Apartment is visible shall not be shared or disclosed.
5.16. It is forbidden to organize parties or any other event which may
disturb the order in the Apartment. In the case of the Customer’s infringement
of that regulations the Customer is obliged to cover or damages cause to the Apartment,
as well as to pay any potential damages or public receivables which the Company
shall be obliged to pay due to improper performance of the Agreement by the
5.17. The Company reserves the right to terminate the Agreement with an
immediate effect, if the Customer do not obey the rules hereof, in particular:
5.17.1. allows to stay in the Apartment by larger amount of people than stipulated
in the Agreement;
5.17.2. infringes the regulations stipulated in sec. 5.4; 5.7; 5.14; 5.16.
5.18. The declaration of termination of the Agreement, referred to in
sec. 5.17, shall be submitted to the Customer in any form.
5.19. In case the Company exercise its right stipulated in sec. 5.16 the
Customer is obliged to leave the Apartments and to cover all costs incurred by
the Company due to improper performance of the Agreement by the Customer. The
company is in particular entitled to keep the Security Deposit as well as charge
the credit or debit card by additional fees incurred in connection with Customer’s
improper performance of the Agreement.
6. HIGHER POWER
6.1. In the event of unforeseeable circumstances, the effects of which
shall not be immediately resolved by customary means, the Company has the right
to propose to the Customer a replacement Apartment. In such a case, the Customer
is entitled to withdraw from the Agreement.
6.2. In the circumstances mentioned in sec. 6.1. amounts paid by the
Customer are subject to immediate return, with deductions of amounts due to the
Company for services already performed.
7.1. In the event of non-performance or improper performance of the
Agreement by the Company, the Customer has the right to file a complaint within
14 days of their occurrence.
7.2. Complaints should be sent to the e-mail address [email protected] or the
Company’s registered office address with an detailed description.
7.3. The Company shall consider the complaint within 30 days from the
date of its receive and shall inform the Customer about the decision in the
form in which the complaint has been submitted.
7.4. The Company indicates that if the Customer is unable to check in at
the apartment due to the so-called “overbooking”, the Customer may be
entitled in addition to the replacement Apartment, to receive a free transfer
to the airport in Balice or a free breakfast. In the case of accepting the
compensation referred to in the preceding sentence, the Customer waives all
other claims against the Company for “overbooking”.
8. FINAL PROVISIONS
8.1. In the event of a dispute under the Agreement, the parties shall
seek an amicable settlement.
8.2. The law applicable to the settlement of any disputes arising hereunder
shall be the Polish law.
8.3. In the event of a dispute it shall be resolved by a court with
jurisdiction according to the performance of the Agreement which is the curt
with jurisdiction over the place of location of the Apartment.
8.4. The Regulations has been executed in two identical counterpart, in
case of any discrepancies polish version shall prevail.
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